Variables Level of parental satisfaction COR (95% CI) AOR (95% CI) Satisfied (%) Unsatisfied (%) Educational status No formal 51 (44.0) 65 (56.0) 0.27 (0.15, 0.47) 0.15 (0.07, 0.31) <0.001 Primary 60 (69.8) 26 (30.2) 0.78 (0.41, 1.47) 0.46 (0.21, 0.98) 0.044 Secondary 61 (66.3) 31 (33.7) 0.66 (0.36, 1.23) 0.57 (0.27, 1.17) 0.123 Collage and above 80 (74.8) 27 (25.2) 1 1 Infant breastfeeding Yes 198 (66.4) 100 (33.6) 1.80 (1.13, 2.83) 1.20 (0.68, 2.11) 0.526 No 54 (52.4) 49 (47.6) 1 1 Social support Strong 140 (74.1) 49 (25.9) 4.43 (2.51, 7.83) 1.82 (0.89, 3.72) 0.103 Moderate 83 (60.1) 55 (39.9) 2.34 (1.31, 4.17) 1.45 (0.72, 2.93) 0.304 Poor 29 (39.2) 45 (60.8) 1 1 Mode of delivery SVD 168 (61.3) 106 (38.7) 1.03 (0.62, 1.70) 1.37 (0.74, 2.53) 0.314 Instrumental delivery 33 (76.7) 10 (23.3) 2.14 (0.93, 4.91) 3.49 (1.28, 9.51) 0.014 C.S 51 (60.7) 33 (39.3) 1 1 Information about NICU rules Agree 213 (63.4) 123 (36.6) 1.15 (0.67, 1.99) 1.26 (0.64, 2.48) 0.502 Disagree 39 (60.0) 26 (40.0) 1 1 Functionality and cleanness of toilet Agree 170 (68.0) 80 (32.0) 1.79 (1.18, 2.71) 1.52 (0.87, 2.65) 0.140 Disagree 82 (54.3) 69 (45.7) 1 1 Information using direction indicator Agree 163 (79.9) 41 (20.1) 4.82 (3.10, 7.51) 3.14 (1.85, 5.31) <0.001 Disagree 89 (45.2) 108 (54.8) 1 1 Accessibility of ways to present complaints Agree 205 (70.2) 87 (29.8) 3.11 (1.97, 4.90) 1.43 (0.76, 2.70) 0.269 Disagree 47 (43.1) 62 (56.9) 1 1 Availability of enough chairs in the waiting area Agree 200 (74.9) 67 (25.1) 4.71 (3.02, 7.34) 3.26 (1.81, 5.87) <0.001 Disagree 52 (38.8) 82 (61.2) 1 1
