Improving Patient Satisfaction and Associated Factors at Outpatient Department in General Hospitals of Central Zone, Tigray, Northern Ethiopia, June 2018-August 2019: Pre- and Postinterventional Study
Table 5
Satisfaction of respondents in pre- and postintervention period of general hospitals of central zone of Tigray, Northern Ethiopia, 2019.
Pre intervention ()
Postintervention ()
Variables
Satisfied freq (%)
Dissatisfied freq (%)
Satisfied freq (%)
Dissatisfied freq (%)
Satisfaction on working hours
165 (60%)
110 (40%)
215 (78.1)
60 (21.9)
Satisfaction waiting time
151 (55%)
124 (45%)
210 (76.3)
65 (23.7)
Satisfaction on quality of services
176 (63.9)
99 (36.1)
220 (80)
55 (20)
Satisfaction on expected needs
167 (60.6)
108 (39.2)
213 (77.4)
62 (22.6)
Satisfaction on medication access
157 (57.2)
118 (42.8)
200 (72.7)
75 (27.3)
Satisfaction on medical equipment access
159 (57.8)
116 (42.2)
230 (83.6)
45 (16.4)
Satisfaction on waiting area
138 (50.1)
137 (49.9)
215 (78.1)
60 (21.9)
Satisfaction on clinician support
153 (55.6)
122 (44.4)
220 (80)
55 (20)
Satisfaction on competency of health professionals
163 (59.4)
112 (40.6)
200 (72.7)
75 (27.3)
Satisfaction on health professional access
154 (56.1)
121 (43.9)
225 (81.8)
50 (18.2)
Satisfaction on medical equipment quality
180 (65.3)
95 (34.7)
217 (78.9)
58 (21.1)
Satisfaction on pharmacy technician during dispense of drug
144 (52.2)
131 (47.8)
220 (80)
55 (20)
Satisfaction on examination room
132 (48.1)
143 (51.9)
214 (77.8)
61 (22.2)
Satisfaction on chair for sitting
126 (45.8)
149 (54.2)
216 (78.5)
59 (21.5)
Satisfaction on water access
136 (49.4)
139 (50.6)
210 (76.3)
65 (23.7)
Satisfaction on clean latrine
135 (49.2)
140 (50.8)
215 (78.1)
60 (21.9)
Satisfaction on direction indicator
153 (55.8)
122 (44.2)
200 (72.7)
75 (27.3)
Satisfaction hospital ventilation
141 (51.4)
134 (48.6)
220 (80)
55 (20)
Satisfaction on respecting and support of professionals
