Improving Patient Satisfaction and Associated Factors at Outpatient Department in General Hospitals of Central Zone, Tigray, Northern Ethiopia, June 2018-August 2019: Pre- and Postinterventional Study

Table 4

Medical service-related data among respondents of general hospitals of central zone of Tigray, Northern Ethiopia, 2019.

Preintervention		Postintervention
Variables	Freq (%)	Freq (%)
Payment status
Free	131 (47.6)	129 (46.9)
Pay	144 (52.4)	146 (53.1)
Number of visits
New	90 (32.7)	84 (30.5)
Repeated	177 (64.4)	183 (66.5)
3^rd	3 (1.1)	3 (1.1)
4^th	5 (1.8)	5 (1.8)
Lab. order
Yes	130 (47.3)	115 (41.8)
No	145 (52.7)	160 (58.2)
Waiting time for lab ()
<1 hours	100 (76.9)	67 (58.3)
1-2 hours	20 (15.4)	39 (33.9)
>2 hours	10 (6.7)	9 (7.8)
Medication order
Yes	258 (93.8)	263 (95.6)
No	17 (6.2)	12 (4.4)
Medication available in pharmacy
Yes all	210 (76.4)	250 (90.9)
Half	20 (7.3)	11 (4)
Less than half	15 (5.5)	8 (2.9)
No	30 (10.8)	6 (2.2)