Improving Patient Satisfaction and Associated Factors at Outpatient Department in General Hospitals of Central Zone, Tigray, Northern Ethiopia, June 2018-August 2019: Pre- and Postinterventional Study

Table 3

Sociodemographic characteristics among respondents of general hospitals of central zone of Tigray, Northern Ethiopia, 2019.

Preintervention ()		Postintervention ()
Variables	Freq (%)	Freq (%)
Age
18-27	57 (20.8)	58 (21.1)
28-37	65 (23.6)	69 (25.1)
38-47	73 (26.7)	76 (27.6)
48-57	54 (19.7)	52 (18.9)
≥58	26 (9.2)	20 (7.3)
Sex
Male	155 (56.4)	150 (54.5)
Female	120 (43.6)	125 (45.5)
Marital status
Unmarried	70 (25.5)	74 (26.9)
Married	150 (54.5)	158 (57.5)
Separated	30 (10.9)	25 (9.1)
Widowed	25 (9.1)	18 (6.5)
Educational status
Illiterate	55 (20)	65 (23.6)
Able to read and write	130 (47.3)	101 (36.7)
Primary school	35 (10.9)	31 (11.3)
Secondary school	40 (14.5)	55 (20)
Diploma and above	15 (5.5)	23 (8.4)
Ethnicity
Tigray	271 (98.5)	273 (99.3)
Amhara	4 (1.5)	2 (0.7)
Religion
Orthodox	247 (89.8)	252 (91.6)
Muslim	28 (11.2)	23 (8.4)
Occupation
Civil servant	36 (13.1)	32 (11.6)
Private	36 (13.1)	32 (11.6)
Merchant	54 (19.6)	52 (18.9)
Farmer	123 (44.7)	132 (48)
Unemployed	5 (1.8)	3 (1.1)
Student	21 (7.6)	24 (8.7)
Residence
Urban	80 (29.1)	94 (34.2)
Rural	195 (70.9)	181 (65.8)