Improving Patient Satisfaction and Associated Factors at Outpatient Department in General Hospitals of Central Zone, Tigray, Northern Ethiopia, June 2018-August 2019: Pre- and Postinterventional Study
Table 2
Comparative analysis of alternative interventions using criteria.
Strategy alternatives
Impact
Cost
Time
Feasibility
Total score
Rank
Establishing appointment system
1
5
5
2
13
4
Training of staff on how to handle patients and service provision
5
3
4
5
17
1
Setting rules to staff for patient satisfaction and cars
2
5
5
3
15
3
Introducing triage service
5
3
4
4
16
2
Increasing the number of outpatient department rooms through arranging the existing rooms
