Improving Patient Satisfaction and Associated Factors at Outpatient Department in General Hospitals of Central Zone, Tigray, Northern Ethiopia, June 2018-August 2019: Pre- and Postinterventional Study

Table 1

Problem prioritization matrix at general hospitals of central zone, Tigray, Northern Ethiopia, 2018.

S. no.	Identified problems	Feasibility	Time	Cost	Community concern	Government concern	Total	Rank
1	Shortage of imaging modality	1	1	2	4	3	11	4
2	Shortage of human power (e.g., pharmacy and laboratory) technical	2	1	2	4	3	12	3
3	Low patient satisfaction at OPD	3	3	3	4	4	17	1
4	Low converging institutional delivery	2	2	3	3	5	15	2
5	Shortage of waiting area	1	1	1	4	3	10	5

NB. The criteria’s value ranges from 1 up to 5 and given by senior management team of the hospital based on the criteria.