A Simulation Approach to Decision Making in IT Service Strategy

Table 3

Optimization experiments.

Exp	Optimization objective	Service capacity	Requests rejection rate
1	To assure the fulfillment of the business rule and to minimize the service requests rejected	800	0.175
2	To assure the fulfillment of the business rule and to maximize the service requests validated	854.5	0.102
3	To minimize the nonfulfillment of the business rule	739	0.136