|
| No. | Construct | Items | Scale | |
|
| 1 | Self-image congruence | 3 | I feel like that this app represents me | |
| This app’s users are the people I belong to |
| This app’s image can be matched with me |
| 2 | Actual self | 3 | This app is consistent with how I see myself | Zhu et al. [106] |
| This app is a mirror image of me |
| This app is similar to me |
| 3 | Ideal self | 3 | This app is a mirror image of the person I would like to be | Zhu et al. [106] |
| This app is similar to the person I would like to be |
| This app is consistent with how I would like to be |
| 4 | Functional congruence | 8 | I believe that the app has good amenities for users | Kumar and Nayak [107] |
| This app is providing high-quality app services |
| This app has is long regarded as a high-quality app services |
| Does this app have a long history and good reputation of being a tourist destination? |
| This app is a convenient online platform |
| This app is easy to use and no problem while using |
| This app is convenient to perform various functions |
| I am satisfied with services of the app |
| 5 | Perceived usefulness | 6 | Learning to use the app is easy for me | Davis [63] |
| I find it easy to get the app to do what I want it to do |
| My interaction with the app is clear and understandable |
| I find the app to be flexible to interact |
| It is easy for me to become skillful at using the app |
| I find the app easy to use |
| 6 | Ease of use | 6 | Using the app enables me to accomplish shopping tasks more quickly | Davis [63] |
| Using the app enhances my shopping performance |
| Using the app increases my shopping productivity |
| Using the app enhances my shopping effectiveness |
| Using the app would make it easier to shop |
| I find the app to be useful |
| 7 | App intention to use | 3 | I plan to use this app frequently | Chopdar et al. [92] |
| I intend to use app in the future |
| I will recommend the use of app to friends |
|
