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No. | Construct | Items | Scale | |
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1 | Self-image congruence | 3 | I feel like that this app represents me | |
This app’s users are the people I belong to |
This app’s image can be matched with me |
2 | Actual self | 3 | This app is consistent with how I see myself | Zhu et al. [106] |
This app is a mirror image of me |
This app is similar to me |
3 | Ideal self | 3 | This app is a mirror image of the person I would like to be | Zhu et al. [106] |
This app is similar to the person I would like to be |
This app is consistent with how I would like to be |
4 | Functional congruence | 8 | I believe that the app has good amenities for users | Kumar and Nayak [107] |
This app is providing high-quality app services |
This app has is long regarded as a high-quality app services |
Does this app have a long history and good reputation of being a tourist destination? |
This app is a convenient online platform |
This app is easy to use and no problem while using |
This app is convenient to perform various functions |
I am satisfied with services of the app |
5 | Perceived usefulness | 6 | Learning to use the app is easy for me | Davis [63] |
I find it easy to get the app to do what I want it to do |
My interaction with the app is clear and understandable |
I find the app to be flexible to interact |
It is easy for me to become skillful at using the app |
I find the app easy to use |
6 | Ease of use | 6 | Using the app enables me to accomplish shopping tasks more quickly | Davis [63] |
Using the app enhances my shopping performance |
Using the app increases my shopping productivity |
Using the app enhances my shopping effectiveness |
Using the app would make it easier to shop |
I find the app to be useful |
7 | App intention to use | 3 | I plan to use this app frequently | Chopdar et al. [92] |
I intend to use app in the future |
I will recommend the use of app to friends |
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