Review Article

A Review of Quality Criteria Supporting Supplier Selection

Table 1

23 supplier evaluation criteria [6].

RankCriteriaMean ratingEvaluation

1Quality3.508Extreme importance
2Delivery3.417
3Performance history2.998
4Warranties and claim policies2.849
5Production facilities and capacity2.775Considerable importance
6Price2.758
7Technical capability2.545
8Financial position2.514
9Procedural compliance2.488
10Communication system2.426
11Reputation and position in industry2.412
12Desire for business2.256
13Management and organization2.216
14Operating controls2.211
15Repair service2.187Average importance
16Attitude2.120
17Impression2.054
18Packaging ability2.009
19Labor relations record2.003
20Geographical location1.872
21Amount of past business1.597
22Training aids1.537
23Reciprocal arrangements0.610Slight importance