An Integrated DEMATEL-ANP Approach for Mobile Banking Adoptions in China Market

Table 8

Summary of the available common services.

Ease of available common services
Category	Ranking	Number	%
Account management (balances, details)	Need improvement (≤3)	0	0
	Satisfied (>3)	10	100
Total		10	100
Transfer money	Need improvement (≤3)	0	0
	Satisfied (>3)	10	100
Total		10	100
Apply for a credit card	Need improvement (≤3)	2	20
	Satisfied (>3)	8	80
Total		10	100
Deposit and loan management	Need improvement (≤3)	6	60
	Satisfied (>3)	4	40
Total		10	100
Foreign currency management	Need improvement (≤3)	8	80
	Satisfied (>3)	2	20
Total		10	100