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| Goal | Aspects | Criteria |
|
| Online services of e-banking | A: visual effect | A1 color assortment |
| A2 site aesthetic |
| A3 visual attraction |
| B: ease of use | B1 file size |
| B2 number of APPs to download |
| B3 finding convenience |
| B4 version (IOS, Android) |
| B5 problems with replacing the page |
| C: security | C1 online payment or remittance security method |
| C2 client confidentiality |
| C3 ensure safe innovation (fingerprint, face) |
| D: common services | D1 account management (balances, details) |
| D2 transfer money |
| D3 apply for a credit card |
| D4 deposit and loan management |
| D5 foreign currency management |
| E: convenience services | E1 mobile payment (collection, payment) |
| E2 no card withdrawals |
| E3 foreign currency cash reservation |
| E4 cross-border payments |
| E5 network reservation |
| F: investment/finance management | F1 investment/finance management services |
| F2 extensive m-banking products |
| F3 detailed introduction |
| G: livelihood payment | G1 payment recharge (life payment, credit) |
| G2 food and leisure (ticket, movie tickets) |
| G3 traffic travel (paid fines, ticket purchases) |
| G4 medical registration |
| G5 health management |
| H: popularity of the APP | H1 APP downloads |
| H2 user reviews |
| I: customer service | I1 consultation (message board, contact phone number, online answer, e-mail, etc.) |
| I2 feedback speed |
| I3 feedback accuracy |
|
