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Goal | Aspects | Criteria |
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Online services of e-banking | A: visual effect | A1 color assortment |
A2 site aesthetic |
A3 visual attraction |
B: ease of use | B1 file size |
B2 number of APPs to download |
B3 finding convenience |
B4 version (IOS, Android) |
B5 problems with replacing the page |
C: security | C1 online payment or remittance security method |
C2 client confidentiality |
C3 ensure safe innovation (fingerprint, face) |
D: common services | D1 account management (balances, details) |
D2 transfer money |
D3 apply for a credit card |
D4 deposit and loan management |
D5 foreign currency management |
E: convenience services | E1 mobile payment (collection, payment) |
E2 no card withdrawals |
E3 foreign currency cash reservation |
E4 cross-border payments |
E5 network reservation |
F: investment/finance management | F1 investment/finance management services |
F2 extensive m-banking products |
F3 detailed introduction |
G: livelihood payment | G1 payment recharge (life payment, credit) |
G2 food and leisure (ticket, movie tickets) |
G3 traffic travel (paid fines, ticket purchases) |
G4 medical registration |
G5 health management |
H: popularity of the APP | H1 APP downloads |
H2 user reviews |
I: customer service | I1 consultation (message board, contact phone number, online answer, e-mail, etc.) |
I2 feedback speed |
I3 feedback accuracy |
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