An Integrated DEMATEL-ANP Approach for Mobile Banking Adoptions in China Market

Table 1

Influencing factors of customer satisfaction.

Influencing factors of customer satisfaction
Factor	Trust	Cost-effective	Self-efficacy	Risk perception	Behavioral intention	Ease of use	Performance expectation	Compatibility	Value	Usefulness
Authors
[3]		√
[5]		√					√
[5]	√	√	√						√
[36]	√	√		√					√
[38]	√				√	√				√
[26]	√				√	√		√
[2]				√					√	√
[39]					√		√
[2]			√						√
[25]	√				√		√
[21]				√	√				√
[40]	√			√	√		√
[41]			√	√		√				√
[20]	√			√
[15]	√	√		√		√		√		√
[42]	√
[36]	√						√