Effect of Employees’ Values on Employee Satisfaction in Japanese Retail and Service Industries

Figure 3

Overview of the research. Note: are the section numbers relating to previous research and method in this paper. 1 concerns the effects of extrinsic factors on ES (Section 2.1). 2 concerns the intrinsic ES factors (Section 2.2). 3 concerns the effects of ES on service-related behaviors (Section 2.3). 4 concerns the analytical method on extrinsic ES factors (Section 3.3). 5 concerns the analytical method on intrinsic ES factors (Section 3.4).