Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases
Table 3
Examples of constructive, positive, and negative user feedback; all in response to questions on the improvement of the suggested service. Feedback marked * was related to a just-for-fun betting service proposed in Case 1.
Feedback length
Constructive feedback
Positive feedback
Negative feedback
Low
Video
Think it looks good
Drop it!
Medium
Remind of a new opportunity each week, if not they may forget.*
No, looks fine. Maybe some small adjustments
Not much, since I do not use this kind of service
High
I would have used this with friends. I am involved in many similar competitions and if there is a prize to win this may keep the interest up. It may well be that one uses this for three or four rounds, and then it dies out. Keeping up the interest may be the greatest challenge with such a module.*
I believe this looked reasonably ok. It is difficult to say, though, before having tried out the functionality in this product. Initially, the user interface looks well laid out and fine. But, as I said, it is hard to say before having tested the module myself.
You need to write good Norwegian language; that is, to have someone with a good written presentation as proof readers. “gruppe poeng” and gruppe plassering” is poor Norwegian and looks childish. No space between the words. Apart from this the service looks fair enough.
